Privacy Policy
96bet takes its users' privacy seriously. Here you will find a transparent account of how we collect, use, store, and protect your personal data, in full compliance with the LGPD.
In accordance with the LGPD
Law No. 13,709/2018 — Brazil's General Personal Data Protection Law.
Recommended reading: this Privacy Policy describes how 96bet collects, uses, stores, and protects your personal data. By creating an account or using the platform, you confirm that you have read and understood this document.
96bet ("Platform", "we") is committed to the privacy and protection of the personal data of all users registered at 96bet.cash. This Privacy Policy was developed in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable Brazilian regulations.
The purpose of this document is to explain, clearly and accessibly, what personal data 96bet collects, why it collects it, how it uses it, how long it retains it, and what your rights are as a data subject. 96bet believes that transparency is an essential part of a relationship of trust with its users — and that trust begins before the very first deposit.
This Policy applies to all users who access the platform via mobile browser, desktop, or any other device, as well as anyone who contacts 96bet support through any available channel.
This Privacy Policy should be read together with the Terms and Conditions and with the rules of Responsible Gambling of 96bet, which together form the complete set of documents governing the relationship between the platform and its users.
For the purposes of the LGPD, the controller of personal data collected on this platform is 96bet, operator of the site 96bet.cash. The controller is responsible for defining the purposes and means by which users' personal data is processed.
For questions relating to this Privacy Policy, the processing of your data, or the exercise of your rights as a data subject, you can reach us by email at suporte@96bet.cash or through the live chat available 24 hours a day on the platform. All requests related to personal data are processed within the legal deadline of 15 business days.
96bet collects personal data at various points during a user's interaction with the platform. The types of data collected vary depending on the stage of use:
Data minimization principle: 96bet collects only the data strictly necessary for the purposes stated in this Policy. We do not request information beyond what is needed to operate your account, verify your identity, and process your transactions.
Personal data collected by 96bet is used exclusively for the following purposes:
Under the LGPD, all personal data processing must be grounded in a legal basis. 96bet relies on the following legal bases when processing user data:
| Purpose | Legal Basis (LGPD) |
|---|---|
| Account creation and management | Contract performance (Art. 7, V) |
| Identity verification (KYC) | Compliance with a legal obligation (Art. 7, II) |
| Processing financial transactions | Contract performance (Art. 7, V) |
| Fraud and money laundering prevention | Compliance with a legal obligation (Art. 7, II) |
| Sending marketing communications | Consent (Art. 7, I) |
| Platform improvement and usage analysis | Legitimate interest (Art. 7, IX) |
| Responsible gambling and user protection | Legal obligation and legitimate interest |
| Responding to legal requests | Compliance with a legal obligation (Art. 7, II) |
96bet does not sell, rent, or share users' personal data with third parties for commercial purposes. Full stop. Data sharing occurs only in the following specific and controlled situations:
To operate the platform, 96bet works with partners who act as data processors under its supervision. These partners only have access to the information strictly necessary to perform the contracted service and are contractually obligated to maintain confidentiality and use data solely for the authorized purposes. Examples include: Pix payment processors, credit and debit card processors, identity verification (KYC) technology providers, and technology infrastructure providers (hosting, security).
Studios that provide live casino games, slots, and crash games to the 96bet platform may receive the minimum data required for the technical operation of the games, such as an anonymized session identifier. These providers do not receive users' personally identifiable data beyond what is strictly necessary to deliver the service.
96bet may share personal data with Brazilian public authorities when required by law, court order, or substantiated request from competent regulatory bodies. In such cases, sharing is limited to the minimum necessary to comply with the legal request.
96bet will never share your data with third-party marketing companies, social media platforms for advertising purposes, or any other entities outside the strictly operational context described above without your express consent.
96bet adopts robust technical and administrative measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. The key security measures implemented include:
User data is stored on servers meeting high physical and logical security standards. Financial data — such as Pix details, credit card information, and banking data — is handled with additional layers of protection, and card data is processed in accordance with the industry's PCI-DSS standards.
96bet retains users' personal data for as long as necessary to fulfill the purposes for which it was collected, always respecting the minimum retention periods established by applicable Brazilian law.
Once the applicable retention period expires, data is securely deleted or irreversibly anonymized, making it impossible to identify the data subject.
The LGPD guarantees data subjects a set of rights that can be exercised at any time with 96bet. See each one below:
Request confirmation that your data is being processed and obtain a copy of the data 96bet holds about you.
Request the correction of incomplete, inaccurate, or outdated data in your account profile.
Request the deletion of data processed based on your consent, subject to the legal retention obligations described in Section 8.
Request the portability of your data to another platform or service, in a structured, machine-readable format.
Receive information about the public and private entities with which 96bet has shared your data.
Withdraw consent for processing activities based on that legal basis, such as receiving marketing communications.
To exercise any of these rights, contact 96bet support via live chat or by email at suporte@96bet.cash. Requests are answered within 15 business days. In cases requiring additional identity verification, the deadline begins after the requester's identity has been confirmed.
If you believe that 96bet has not adequately addressed your request, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the body responsible for enforcing the LGPD in Brazil.
96bet uses cookies and similar technologies to enhance the user experience, maintain active sessions, remember preferences, and analyze platform usage. The types of cookies used include:
You can manage your cookie preferences directly in your browser settings — Chrome, Firefox, Safari, or any other. Disabling functional and analytical cookies will not prevent you from using the platform, but may limit some personalization features. Disabling strictly necessary cookies may prevent access to essential parts of the platform, such as login and bet processing.
The 96bet platform is exclusively for users aged 18 and over. The collection and processing of personal data belonging to minors is strictly prohibited. 96bet applies age verification measures during the registration process and, where necessary, during KYC.
If you become aware that a minor under 18 has created an account or provided personal data on the 96bet platform, please contact support immediately. The account will be closed, the minor's data will be deleted in accordance with legal obligations, and any existing balance will be returned to the legal guardian following identity verification.
96bet does not intentionally collect data from minors. If an account is identified as belonging to a minor after registration, all associated information will be handled in accordance with the data protection legislation applicable to minors in Brazil.
96bet may periodically update this Privacy Policy to reflect changes in Brazilian legislation (such as updates to the LGPD or ANPD regulations), in data processing practices, or in the services offered by the platform.
Material changes will be communicated at least 7 days in advance via the registered email address or through a prominent notice on the platform. The date of the last update is always shown at the top of this document. The current version of this Policy is always available at 96bet.cash/privacy-policy.
Continued use of the platform after any changes take effect constitutes acceptance of the updated Policy. If you do not agree with the changes, you may exercise your right to data deletion and close your account before the effective date of those changes.
To exercise your rights as a data subject, ask questions about this Privacy Policy, or file a complaint regarding the processing of your personal data by 96bet, please use the channels below:
96bet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and serving as the point of contact for data subjects and the National Data Protection Authority (ANPD). Formal requests related to the LGPD should be sent to the email address listed above with the subject line "LGPD Request", so they can be forwarded directly to the DPO.
Response time: data subject requests are responded to within 15 business days of receipt and identity confirmation. Requests requiring more complex analysis may have their deadline extended, with prior notice to the requester.
Six concrete practices that make a real difference in how your data is handled on the platform.
All communication between your phone or computer and 96bet's servers is encrypted via SSL/TLS. This means your login credentials, financial information, and betting history are never transmitted as plain text over the internet.
96bet does not sell, rent, or share your personal data with advertisers, data brokers, or any company outside its strict operational context. Your data is used to operate your account — and nothing beyond that.
Access, correction, deletion, portability, and consent withdrawal — all rights provided under the LGPD can be exercised at any time through 96bet's support team, with a guaranteed response within 15 business days.
Identity verification at 96bet is there to protect you — it confirms that no one is using your CPF without authorization and ensures that withdrawals always go to the real account holder. All submitted documents are encrypted and stored with strict access controls.
96bet does not store your data indefinitely. Once your account is closed and all mandatory legal retention periods have been met — primarily those related to financial transactions and KYC — your data is securely deleted or irreversibly anonymized.
Have questions about how your data is used? Want to withdraw consent or request a copy of your data? 96bet support is available 24 hours a day via live chat to receive and handle any privacy-related request.
The LGPD gives you concrete rights over your data. Here are the key ones, in plain language.
Request a copy of all data 96bet holds about you. You will receive a response within 15 business days.
Found incorrect information in your registration? Request a correction at any time through our support team.
You may request the deletion of data processed based on your consent, such as communication preferences.
Want to stop receiving promotional communications? Withdraw your consent at any time.
To exercise any of these rights, contact us via live chat or by email at suporte@96bet.cash
Talking about privacy in the context of a betting platform is not a legal formality. It is a practical, straightforward matter: when you use 96bet, you share sensitive data — your CPF, your banking details, Pix information, identity documents for KYC, and a financial transaction history. That data deserves the highest level of care, and that is exactly what this Policy ensures.
The LGPD came into force in Brazil in 2020, establishing clear rules on how companies may collect and use personal data. 96bet adopted these rules not simply because it is required to — but because it makes operational and ethical sense. A platform that handles its users' data responsibly is a platform people trust. And in the betting market, trust is not built on promises: it is built on consistent practices over time.
The identity verification process (KYC) is a clear example of this. Many people feel uncomfortable submitting documents to an online platform — and that discomfort is completely understandable. At 96bet, KYC exists for two main reasons: to meet legal anti-money laundering obligations imposed on all betting platforms in Brazil, and to protect users from having their accounts accessed or funds withdrawn by third parties. Without verification, anyone with access to your credentials could withdraw your money. With it, only you can.
Betting data — which sports you wager on, which markets you prefer, when you play in the casino — is used to improve your experience within the platform, such as tailoring the most relevant promotions to your profile and identifying preferences to guide the development of new markets. This data does not leave 96bet for commercial purposes. It is not sold, not passed on to external advertising platforms, and not used to build advertising profiles outside the context of the platform.
The relationship between 96bet and its users is a long-term one. Betting on the Brasileirão Série A, the UFC, slots tournaments — these are activities that happen week after week, and the platform needs to be a trustworthy place for all of it. Privacy is part of that trust, and this Policy exists to make clear, without ambiguity, how 96bet honors that commitment.
All payment methods available at 96bet are Brazilian. Financial data is protected by encryption and ownership verification processes.
R$ 20.00
Balance available instantly via Pix.
R$ 50.00
Via Pix in up to 10 minutes. No withdrawal fee.
R$ BRL
All in BRL. No exchange rates, no surprises.
Privacy and responsibility go hand in hand. Tools available to all platform users.
Set a daily, weekly, or monthly cap on your deposits and keep your budget in check.
Set session time alerts. The platform will notify you when you reach the limit you set for yourself.
Request a temporary self-exclusion (7, 30, or 90 days) or a permanent one at any time through 96bet's support team.
Platform restricted to users aged 18 and over. Identity verification is required at registration and for withdrawals.
Your data is protected. 96bet handles your personal information in compliance with the General Data Protection Law (LGPD – Law No. 13.709/2018). Your data is used exclusively to operate your account, verify your identity (KYC), and ensure the security of financial transactions. You can request access, correction, or deletion of your data at any time through our support team. For more details, you are reading the right document. Also refer to our Terms and Conditions.
Common questions about how 96bet handles your data. Live chat is available 24 hours a day for any additional questions.